Job Description

GO AZ Motorcycles in Flagstaff (formerly Northland Motorsports) is the newest addition to the GO AZ Motorcycles family of dealerships. Renowned for customer service excellence, GO AZ Motorcycles is pleased to serve northern Arizona with a focus on customer relationships and community involvement cemented by a love of all things powersports. 

GO AZ Motorcycles in Flagstaff is proud to represent the Honda, Kawasaki, KTM, Suzuki, Yamaha, Can-Am and Polaris brands. We feature both new and pre-owned motorcycles, ATVs and side-by-side UTVs; parts, accessories and apparel; and a state-of-the-art Service department which can provide repairs or maintenance on any make or model.

Job Title:                   Business Manager / F&I Manager

Department:              Finance & Insurance Department

Reports to:                 General Manager / Sales Manager

FLSA Status:                Exempt

 

Job Summary:

To deliver such a memorable experience to every customer, that they refer at least one person to our dealership.  Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.

 

Job Responsibilities:

 

Operations

  • Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs
  • Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers
  • Cross-sell parts, accessories, and ready-to-ride products to customers.
  • Establish and maintain good working relationships with several finance sources, factory and otherwise.
  • Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
  • Analyze departmental activities and practices effective problem solving techniques.
  • Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals.  Provide with reports, as requested.
  • Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.
  • Submit paperwork to and obtain approval from finance sources on all finance deals.
  • Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis.
  • Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook.  Prepare monthly penetration reports on finance penetration.
  • Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
  • Handle all rate quotations.
  • Act as a liaison to all departments in matters concerning Finance and Insurance.
  • Assist and support overall company policies and procedures and support the dealers philosophy.
  • Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
  • Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.
  • Other duties as assigned.

 

Management Duties

  • Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
  • Ability to effectively supervise professional and non-professional personnel.
  • Ability to make strong independent decisions and the demonstrated ability to learn quickly.
  • Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
  • Establish and maintain an efficient, organized, clean and professional business office.
  • Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.
  • Responsible for training new employees joining the Finance Department.
  • Responsible for training the Sales Department on products and services offered by the Finance Department.

 

Customer Service

  • Greet customers immediately, in a courteous and friendly manner
  • Handle telephone transactions quickly, and courteously.
  • Ensure high levels of Customer Service.
  • Motivate entire staff to assure quality customer service to all clients.
  • Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
  • Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
  • Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
  • Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
  • Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

 

Job Requirements:

 

  • Must have the ability to get along with a broad customer base
  • Excellent communication skills and demonstrated “closing skills”.
  • Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Knowledge and experience with motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Computer literate with typing skills and open to learning new software and computer programs.