Job Description

GO AZ is expanding our family of dealerships into Northern Arizona! If you're looking for an opportunity in the Flagstaff community, you found the right spot!

Job Title:                    Service/Parts Manager
Department:             Service/Parts Department
Reports to:                General Manager
FLSA Status:               Salary/Exempt/Full-Time/Safety Sensitive
Job Summary:
To deliver such a memorable experience to every customer, that they refer at least one person to our dealership. Manage employees and operations of the service department.
Job Responsibilities:
Service Department Operations
·        Ensure service department contributes an acceptable level of gross $ net profit.
·        Maximize productivity levels of service technicians.
·        Review work-in-progress to ensure quality and timeliness.
·        Occasionally assist technicians when they are having difficulty performing service work.
·        Make estimates for internal and wreck repairs.
·        Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
·        Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs
·         Become familiar and efficient with all phases of the computer system required for service and parts management.
·        Initiate procedures for quick and efficient handling of warranty situations
  • Ensure the needs of the parts and accessories department are being met
  • Review all stock orders to ensure a fast moving, balanced inventory of parts & accessories.
  • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
  • Supervise and maintain an accurate up-to-date inventory management & control system.
  • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
  • Maximize return on investment of parts inventory.
  • Grow the volume of Parts & Accessory sales.
  • Develop advertising & promotional campaigns for merchandise.
  • Recommend related Parts and Accessories, which may be required for a job.
  • Supply cost of parts information on repair orders
  • Update inventory control system and parts catalogue
  • Notify service personnel when special parts or back-ordered parts are received
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
  • Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service
Customer Service
·        Maintain a high degree of customer satisfaction.
·        Gain the trust and confidence of new customers when they are introduced to the service department.
·        Greet customers immediately, in a courteous and friendly manner
·        Handle telephone transactions quickly, and courteously.
·        Give special attention to repeat orders to ensure the situation is corrected.
·        Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
·        Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
·        Provide prompt, dependable, high quality vehicle service to all customers internal and external
·        Participate, develop and implement promotional campaigns solely for the Service Department and in conjunction with other departments within the store
  • Ensure the team is alert, well trained, motivated, and available when needed.
  • Maintain follow-up programs
  • Monitor and address all comebacks with individual technicians.
  • Establish job assignments for all service employees within their skill levels.
  • Maintain budgeted revenue and expense objectives.
  • Provide reports to GM, as requested. Monthly sales versus goals versus past years.
  • Develop monthly and annual objectives for the department in collaboration with GM.
  • Attend training sessions to keep current with sales department issues.
  • Attend weekly Mgt. Meetings prepared to report numbers and status of department
  • Establish departmental work schedule, balancing the work loads of all employees
  • Set policies and procedures for service department.
  • Manage employee performance (evaluate and counsel).
  • Assist with recruiting, interviewing, hiring, and terminating employees.
  • Maintain records of all employee performance reviews.
·        Be honest and ethical in all business practices.
·        Always work in compliance of legal guidelines.
·        Model superior customer service behavior for all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
·        Continually learn more about the products and services available. Attend training sessions to keep current with sales techniques and other sales department issues.
·        Be prompt and available for flexible scheduling.
·        Meet or exceed sales quotas on a regular basis.
·        Demonstrate an interest in growing the business.
·        Focus on quality.
·        Always think before we speak and never lose our composure.
·        Get certified in P.A.C.E. within 90 days of date of hire
·        Complete “Kick Start” within 1st week of starting.
Job Requirements:
  • 5+ years experience within the service department of a motor vehicle dealership
  • Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems
  • Current, valid motorcycle license.
  • Knowledge and experience with motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Physical Demands:
·        The noise level in the work environment is occasionally loud.
·        Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs.
·        Ability to stand on feet for lengthy periods of time, up to 8 consecutive hours
·        Occasionally requires the ability to balance and push a 800+ lb. motorcycle.
Working Conditions:
·        Usually indoors, however outdoor work is required when outdoor events are scheduled.
·        Frequently works near moving mechanical parts.
·        Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
·        Occasionally, exposed to exhaust fumes or other airborne particles.
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program