Job Description

Job Title:                   Business Manager / F&I Manager

Department:              Finance & Insurance Department

Reports to:                 General Manager / Sales Manager

FLSA Status:                Exempt

 

Job Summary:

To deliver such a memorable experience to every customer, that they refer at least one person to our dealership.  Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.

 

Job Responsibilities:

 

Operations

  • Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs
  • Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers
  • Cross-sell parts, accessories, and ready-to-ride products to customers.
  • Establish and maintain good working relationships with several finance sources, factory and otherwise.
  • Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
  • Analyze departmental activities and practices effective problem solving techniques.
  • Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals.  Provide with reports, as requested.
  • Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.
  • Submit paperwork to and obtain approval from finance sources on all finance deals.
  • Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis.
  • Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook.  Prepare monthly penetration reports on finance penetration.
  • Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
  • Handle all rate quotations.
  • Act as a liaison to all departments in matters concerning Finance and Insurance.
  • Assist and support overall company policies and procedures and support the dealers philosophy.
  • Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
  • Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.
  • Other duties as assigned.

 

Management Duties

  • Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
  • Ability to effectively supervise professional and non-professional personnel.
  • Ability to make strong independent decisions and the demonstrated ability to learn quickly.
  • Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
  • Establish and maintain an efficient, organized, clean and professional business office.
  • Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.
  • Responsible for training new employees joining the Finance Department.
  • Responsible for training the Sales Department on products and services offered by the Finance Department.

 

Customer Service

  • Greet customers immediately, in a courteous and friendly manner
  • Handle telephone transactions quickly, and courteously.
  • Ensure high levels of Customer Service.
  • Motivate entire staff to assure quality customer service to all clients.
  • Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
  • Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
  • Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
  • Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
  • Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

 

Job Requirements:

 

  • Must have the ability to get along with a broad customer base
  • Excellent communication skills and demonstrated “closing skills”.
  • Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Knowledge and experience with motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Computer literate with typing skills and open to learning new software and computer programs.